Refund policy

RETURN AND REFUND POLICY

Last updated: August 18, 2026

Thank you for shopping at Navalook.

7-Day Return Window You have 7 days from the date you receive your item to request a return. All orders are shipped within India only.

Eligibility To qualify for a return, your item must be unworn and unused, in the same condition you received it, with all original tags attached and in its original packaging.

Unboxing Video Required Every return, replacement, or damage claim must be supported by a single, uncut unboxing video — starting from the sealed package to the item being taken out. Edited or cut videos will not be accepted.

How to Start a Return Email us at thenavalook@gmail.com with your order number, reason for return, and your unboxing video. Once approved, we will share return instructions. Items sent back without prior approval will not be accepted.

Non-Returnable Items Custom or personalized orders, sale items, and gift cards are final sale and cannot be returned or refunded.

Refunds Once we receive and inspect your return, we will notify you of approval. Refunds are processed to your original payment method within 10 business days.

Contact thenavalook@gmail.com

Navalook reserves the right to update this policy at any time.